01296 468 483
If you would rather speak to us on the phone, or via email, that’s absolutely fine. We have handpicked a great team of knowledgeable and enthusiastic Employee Support staff who will be ready to answer your call within a few seconds.
During the joining process it’s these guys that will be in touch with you to make sure you understand everything you need to, and explain anything specifically relevant to you. After completion of online registration you will be taken to the getting started page, here you will find details as to how it all works. If you need assistance at this point, you have an opportunity to ask us for more information and one of the team will be in touch with you to help you. Once you have completed it all, and have advised us of this, the Employee Support team will schedule a call with you to go through things in further detail, for example; your pay frequency, your pay day, how to claim expenses or explaining how we calculate your take home pay. Please do remember, we’re here for you every step of the way.
The Employee Support team build strong relationships with all of our employees and are always on hand when you need them, even if you do just need some guidance with the portal or some help with uploading your expenses, they’d love to hear from you. There’s lots of helpful info on the website and portal too, so if you’re in need of some guidance out of office hours, please have a look through. The downloads page on the portal will be your biggest help.
Our employees are extremely important to us, and we will make sure that we provide you with a first class, positive experience every time you contact us. The Employee Support team’s most important role is to make sure that you are happy and have a clear understanding of how an umbrella company works and how we work in particular.
If something goes wrong we will dedicate our time to ensure that we can fix it for you, as we really believe that it’s how you deal with problems that counts. We would also like you to know that, however you contact us, whether it’s by e-mail, telephone or via the contractor portal, we will deal with your query as quickly and efficiently as possible. You can send us an email at helpme@orangegenie.com, use the ‘contact us’ section of the contractor portal, or please feel free to give us a call on 01296 489 242.
To meet the team that make this happen, click HERE.
Latest #stats from #ONS - UK #Workforce see an increase of 28,000 #temporary employees in quarter one (compared to Q4) #EmploymentStats
RT @GenieEdPrasD: Proof that #supply-teachers are the fifth emergency service https://t.co/qqAL2efTqm
Orange Genie are brilliant as an umbrella company and had excellent telephone communications.
From my first call to Genie Umbrella, to the end of my assignment with them, it was easy and first class. Easy to use system, great helpful staff , no problems at all with payslips, payments, expenses so easy quick and fast, wages paid on time every week.
You are all super helpful at Genie Umbrella and I want to sincerely thank you for that!
I have to say the service from everyone I deal with at Orange Genie has been excellent. Payment time after timesheets are submitted is also the fastest I've experienced in seven years contracting.
Genie Umbrella are professional, helpful and polite at all times. The portal in particular is very good - in my experience one of the best and very user friendly.
I just want to say thank you for the no hassle and stress free way you have managed my payments. You have paid me quickly, provided easy to understand pay slips where I feel confident that you have paid me correctly, managed any queries I have had quickly and efficiently. I would definitely recommend you to any who needs to use a fantastic umbrella company. Thank you - I really appreciated all you have done.
'Thank you so much for your help, it really is appreciated. You can guarantee that when I do go back to contracting I will be using Orange Genie'.