Request a call back

01296 468 483

Employee Support

If you would rather speak to us on the phone, or via email, that’s absolutely fine. We have handpicked a great team of knowledgeable and enthusiastic Employee Support staff who will be ready to answer your call within a few seconds.

During the joining process it’s these guys that will be in touch with you to make sure you understand everything you need to, and explain anything specifically relevant to you. After completion of online registration you will be taken to the getting started page, here you will find details as to how it all works. If you need assistance at this point, you have an opportunity to ask us for more information and one of the team will be in touch with you to help you. Once you have completed it all, and have advised us of this, the Employee Support team will schedule a call with you to go through things in further detail, for example; your pay frequency, your pay day, how to claim expenses or explaining how we calculate your take home pay. Please do remember, we’re here for you every step of the way.

The Employee Support team build strong relationships with all of our employees and are always on hand when you need them, even if you do just need some guidance with the portal or some help with uploading your expenses, they’d love to hear from you. There’s lots of helpful info on the website and portal too, so if you’re in need of some guidance out of office hours, please have a look through. The downloads page on the portal will be your biggest help.

Our employees are extremely important to us, and we will make sure that we provide you with a first class, positive experience every time you contact us. The Employee Support team’s most important role is to make sure that you are happy and have a clear understanding of how an umbrella company works and how we work in particular.

If something goes wrong we will dedicate our time to ensure that we can fix it for you, as we really believe that it’s how you deal with problems that counts. We would also like you to know that, however you contact us, whether it’s by e-mail, telephone or via the contractor portal, we will deal with your query as quickly and efficiently as possible. You can send us an email at helpme@orangegenie.com, use the ‘contact us’ section of the contractor portal, or please feel free to give us a call on 01296 489 242.

To meet the team that make this happen, click HERE.

OUR ACCREDITATIONS

  • FCSA
  • Professional Passport
  • B&C
  • Investors in People
  • BMTrada (BS) OHSAS 18001
  • BMTrada ISO9001
  • APSco2009
  • ApSco

Latest Tweets

  • The friendliness and approachability of the staff, and the simple layout of claiming expenses. The system is incredibly user friendly. I feel as though I could email or call at any point.

    N Barber

    Genie Umbrella Employee

  • Beverley continues to provide an excellent service accounting for my companies and I could not recommend both her and Genie Accountancy highly enough.

    Mike Sherlock

    Genie Accountancy Client

  • 'Orange Genie have been fantastic and exceptionally professional.'

    Stuart Harrison

    Client of Orange Genie

  • 'I really appreciate your wonderful customer and account service. You made me concentrate on my project works instead of my accounts. Thanks for all your support and excellent work'.

    Rizwan Farooqui

    Client of Genie Accountancy

  • 'Nice customer service touch - can I buy shares in Orange Genie? Superb service!'

    Reg Basimi

    Client of Orange Genie

  • 'As always, Orange Genie are on top of things'.

    Ranjan Jolly

    Contractor employed by Genie Umbrella

  • 'May I take this opportunity to thank all my friends at Orange Genie for all of their patience, help and advise over the past few years'.

    Neil Davidson

    Contractor Employed by Orange Umbrella

  • 'I have been very impressed with the service Orange Genie has given me. It has far surpassed my expectations. Whenever I have emailed or phoned my queries have been dealt with in a speedy, professional manner. Good work!'

    Karl Walker

    Client of Orange Genie

  • 'Thank you for your service over the last three and a half years. I can honestly say that your company is one of the few that actually do what they say, on time and without any surprises, thank you.'

    Eric Carrington-Porter

    Contractor employed by Genie Umbrella

  • 'I’ve been amazed with the consistently excellent level of service I’ve received, and the pleasant manner in which it has been delivered'.

    Ben Baxter

    Employee of Orange Genie

  • 'Nadine and Thema have been brilliant in helping me deal with my contractor. Another reason why I chose you guys over the other umbrellas'.

    Client of Genie Umbrella

    Consultant from Huxley Associates

  • 'I cannot praise Genie Accountancy enough! On a scale of 0 to 10, I would rate you all a 10+!'

    Bob Horton

    Genie Accountancy Client.

  • 'When I signed up with Orange Genie I felt immediately that I had found a company that knew what they were doing, but had a personal approach at the same time - something that is so often missing in similar organisations.'

    Dale Lewis

    Genie Accountancy Client

Find Us

3rd Floor, Buckingham House Buckingham Street Aylesbury. Bucks, HP20 2LA Company registration number 04896166.

QUICK ENQUIRY

CAPTCHA
Enter the message as it's shown *
Enter the characters shown in the image.

Genie Umbrella is one of the UK’s leading umbrella companies. With an outstanding reputation for operational excellence, service delivery and quality, we employ thousands of professional contractors and freelancers, giving them peace of mind on the things that are important to them, including accurate and consistent take home pay.